9 Questions To Ask Before Booking A Pest Control Service

Brisbane are home to some nasty little critters that can do harm to you and your property. From cockroaches enjoying a midnight feast on the kitchen bench, to deadly spiders in the garden shed and those super destructive termites eating away your asset.

Choosing a professional pest control service in South-East Queensland shouldn’t be a headache. Here are some questions to ask before deciding on who best to treat your home. If you can’t get a straight answer - or the right answer - from another pest control company, move on. Don’t put your home, your health or your peace of mind in the hands of dodgy operators.

1. How long have you been in business?

There are literally thousands of pest control companies in Australia. Most only last a few years before they close their doors, or they're bought out by a larger entity. You want to look for someone who's been in the pest control industry for a long time. Suburban Pest Management is a family owned business, and we have been in the industry for more than 25 years. We have built a strong reputation for quality service, and we have local pest control industry knowledge. SPM has a reputation for quality termite solutions and pest control treatments in the South-East Queensland area, so you can be assured that you are dealing with a reliable and established business.

2. Do you offer a guarantee?

 image of 100% satisfaction guarantee symbol

When it comes to guarantees there are two main types, you have a product guarantee, and a service guarantee. When choosing a company, you want to be sure that they're licensed and accredited, which means they are able to offer a product guarantee, but that they're also willing to offer a service guarantee, so that you can have confidence the service will be effective. At SPM, we offer both. Our service guarantee covers all of our treatments for a period of 12 months, so you can be assured that if pests return, so do we!

3. Is your company licensed and insured?

If a pest control company can’t answer YES to both questions (and show proof) then run a mile.

In Queensland, the licensing standard is to have a Pest Control Licence issued by Queensland Health and have a QBCC Licence if dealing with anything termite related. Copies of licensing and insurance documents should be readily available if you request them or you can even search online to see if Licenses are active.

4. Do you have any client testimonials or online reviews?

image of person searching on computer for online reviews

Testimonials on websites can be created, online reviews are much more reliable. See what people say about the company and the service that they provide.

If a pest control company can’t provide proof that they’re trustworthy and reputable, that should be a red flag.

5. What pests are included (and not included) in the service?

image of a range of common household pests

Those of us fortunate enough to live in sunny Queensland know that our humid conditions attract a lot of visitors. Not all of them want to leave. You don't just want a broad service that attempts to treat all types of pests. You want a targeted solution that focuses on the pests most likely to cause a problem at your home. Make sure that the company you're dealing with clearly outline what pests are covered, and are not covered in their service.

Here’s a list of the common pests most likely to invade your home and garden in the South-East Queensland area:

Though some pests are hard to see, chances are they’re around. Make sure you find a pest control service that is familiar with ALL the potential pests in the South-East Queensland area and do a thorough search for their hiding places.

6. How do I know the treatment will even be effective?

While a guarantee is really important, you want to be confident that the treatment being carried out is as effective as possible on the very first visit. The most effective way to guarantee success is by carrying out a detailed pest assessment, and customizing each and every service, based on the building design, the types of pests, and what's uncovered during that assessment process.

7. Is your pest control team fully (and professionally) trained?

Whilst every company must have their own licensing and insurance, every technician that enters your property must have their own licensing and accreditation. Unfortunately in our industry, gaining a licence isn't the hardest part; getting the proper training, and having the right experience and correct know-how is the most important part. At SPM, our technicians receive the highest level of training available in the industry so you can be assured that you are receiving the highest quality of service available.

8. How much will it cost?

image of person with calculator, cash and paperwork

As you know, price isn't everything, but value for money is. What you're ideally looking for is a professional company that exceeds your expectations. At SPM, we deliver high quality, at a reasonable cost. Fast, affordable, professional pest control!

9. Who do I trust?

This is a really important question to ask yourself, once you've done the research, read the reviews, and gathered all the information, which company stands out for you? Suburban Pest Management is an ideal choice. We're a family owned business that has been proudly operating in Southeast Queensland for over 25 years. Our experienced technicians have some of the highest level of training in the industry, which allows us to customize each and every service. And of course we offer our very own SPM guarantee, so you can have the peace of mind to know that we stand by our service. So to experience the SPM difference, give us a call, or book online, anytime of the day, we look forward to hearing from you, and helping keep your home pest free.

Suburban Pest Control Team


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new offer

FULL TREATMENT: Cockroaches
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Prices based on a standard size home