SPM 3 PILLARS for Commercial Clients

As a business owner or manager, when you think of Pest Control, what’s the first thing that comes to mind? The disgusting disease-ridden pests you’re trying to avoid? Or perhaps it’s the hassle of dealing with another supplier when you’re already incredibly busy? Wouldn’t it be amazing if the entire process was just super easy?

Whether it is finding a good accountant, buying a new vehicle, or finding a service contractor, It is very hard to find the right fit for your business, and very easy to get the wrong advice. So over the last 25 years, we have spent countless hours trying to better understand our clients so that we can provide the best service possible. It is more than just getting rid of pests, over the years, we have developed three key pillars that make us unique, and make us stand out from our competitors.

Pillar 1 - COMPLIANCE

Our first pillar is here because a lot of businesses come to us after failing an audit or having an ongoing pest issue(that would cause a non-compliance) simply because their current pest companywasn’t able to do the job properly. This can be frustrating when you are suddenly losing time having to fix issues or chase people when it just should have been done right in the first place.

So our first pillar is that we personalise every service to suit our clients’ needs by tailoring the treatment using our Detailed Pest Assessment process (or what we call a DPA). Our DPA includes a thorough inspection of the property for not just signs of pest problems but to look for conducive conditions that can encourage pests as well. This DPA coupled with the highest levels of training in the industry, means you can have complete confidence in our Technicians’ ability to get the job done properly every visit.

Pillar 2 - RELIABILITY

Our 2nd pillar is here because too many businesses come to us after being let down by a large multinational company who made promises they then couldn’t deliver. Often these larger companies lack flexibility in their services or don’t take the time to understand  their clients’ needs and for some who are stuck in a contract, they are even getting charged for services that aren’t getting done!

Because of this, our second pillar, that most businesses are relieved to hear, is that we have no lock-in contracts and rely on offering a quality service to maintain our relationship with them. Because we are certified with ISO-9001, we are large enough to have the same quality assurance of a multinational, yet small enough to have flexibility and the personalised feel of a small business. This means you can rest easy knowing that our relationship is based on our performance and reliability, not on you being stuck with us.

Pillar 3 - SUPPORT/PARTNERSHIP

Our third pillar is because a lot of business owners or managers lose time dealing with suppliers, instead of concentrating on their core business. By having a proactive supplier you can rely on means you have more time do your job, not ours.

So our third pillar is that we focus on both getting to know our client’s site and what their business is all about. We find that by understanding our client’s core business and focusing on an Integrated Pest Management approach, we can focus on more than just compliance and you can spend more time just focusing on growing your business.

­­­­­­­­­­­­­­­So to find out more, and to experience the SPM difference, give us a call or book one of our Free Pest Assessments online, anytime of the day. One of experienced Technicians can provide a range of pest solutions specifically designed for your business. We look forward to hearing from you.

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